Existing customers

Let’s get you to the right support.

Contact our helpdesk about an existing system or technology issue—or start with a safe, common fix.

Self-help support

Start with the IT support FAQ.

Find straightforward answers for common computer, Microsoft 365, printing, backup, security, internet and Wi-Fi problems.

Send all support requests and technical questions directly to our helpdesk.

Include your business name, the affected system, when the issue began and who is affected. Please do not send passwords by email.

If a Grapevine team member directs you to remote support, open our ScreenConnect support page.

Have an older phone system? Ask our helpdesk about support available for your installation.